UTILITY ACTIVATION INFORMATION

For Buyers

Utility Service Activation - Plan ahead on calling to establish utilities in your name by closing, so nothing will be shut off when you move into your new home. No water in your home will be an inconvenience. If you are certain that your lender is able to close on your scheduled closing date, then you can call several days in advance. However, you might want to call just one or two business days before closing all utility companies can activate the service the next day. If the weather forecast looks to be bad, you might want to call sooner than just 1 day before. The sales contract allows you to have utilities transferred into your name within 4 days prior to closing.

While many buyers start utilities on the day of closing, here's why you might consider transferring them 1-4 days before closing. Paragraph 19 in the Sale Contract stipulates that the seller is to have the utilities turned on, at the seller's expense, for your Final Walk-Through Appointment. However in some cases, especially on vacant homes, or if the seller has recently moved out, they forget and terminate the utilities. Sometimes water has been turned off. By activating the service a day or two before your Walk-Through appointment with me, assures utilities are on so we can turn on appliances and run water to check for any leaks. If you're doing your Walk-Through the morning of closing day, then set your activation dates for the day before closing.

Use this page as a reference for when you are ready to make the phone calls. A few times, I have had the lender or the title company, or even the seller call me to say they need to delay the closing by a few days. If this happens, and the extension is going to be more than just a few days, you might desire to reschedule all your activation dates, especially if the home is occupied (although daily utility costs are not exorbitant). Calling again is not really that big of a deal, but I'm sure you would like to avoid headaches whenever possible. If there is going to be a delay in closing, we sometimes only hear about it by 1 to 3 days prior. So for this possibility, perhaps wait to make your calls for transfer until just 1 or 2 business days prior to our Walk-Through appointment. If the weather is bad, you might want to call sooner than just one day prior to closing.

AT&T Phone  800-464-7928

Spire Gas  314-621-6960   Toll Free 800-887-4173   Spire Gas Company
For a transfer from the seller to a new owner, Laclede can do so with no one present. If service has been deactivated, they may require someone present while turning back on to do an appliance safety check.  They only grant a 7am to noon, or noon to 5pm, time preference.

Ameren Electric  314-342-1000   Toll Free 800-552-7583  Ameren Missouri  Click:  >> Customer Service Center  >> Start, Stop, Move

MOWAC - Missouri American Water Company  866-430-0820   Missouri American Water

St Louis City  314-771-2255

St Charles  636-949-3213

St Peters  636-447-4440

O'Fallon Water & Sewer 636-281-2858

Lake St Louis  636-561-3737

Sewer - is transferred by the title company.  You don't need to do anything.   MetropolitanSt Louis Sewer District

Trash - sometimes your local City Hall provides trash service.  Here are the major trash companies: 
Waste Management  =  800-989-2783  (Website has a Zip Code Locator)  

Meridian Waste Services  =  314-291-3131

Republic Services = 314-631-3400

Allied Waste  =  636-947-5959

Spire Gas - To establish gas service, call our Customer Relations Department at (314) 621-6960 between 7 a.m. and 7 p.m. Monday through Friday and 7 a.m. and 6 p.m. on Saturday (toll calls: 1-800-887-4173). You will need to call us at least 24 hours before you want to establish service. It is best to plan ahead to avoid asking for your service to begin on a Sunday or a holiday because those days are reserved for emergency work. All customers will be charged a fee for the initiation of service. A customer may choose to have the total fee billed on one month’s bill or spread over four months.  We will need the following:

•      Your name
•      Address of new service
•      Your Social Security number
•      A telephone number where you can be reached on the day, we will establish your      service
•      Information regarding prior gas service with Laclede
•      If you are a new customer, we also may require a Security Deposit

To begin your gas service, we must have access to your gas meter and to your appliances in order to perform an appliance safety check.  An adult, age 18 or older, must be present to provide access for our service technician.

Below are Additional Numbers...